1. Introduction

At Thoda Local Private Limited (“Company”, “We”, “Us”, “Our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect personal information of Vendors, Customers, and Users of our platform. By using our platform, you agree to this policy.

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2. Information We Collect

We may collect the following information:

a) Vendor Information:

• Name, business name, contact details (mobile, email)

• Shop address, license details (FSSAI, GST), PAN number

• Product details, pricing, availability

 

b) Customer Information:

• Name, contact number, email, delivery address

• Order history, preferences, and feedback

 

c) Technical Information:

• IP address, browser type, device information

• Cookies and usage data to improve platform functionality

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3. How We Use Information

• To verify and register vendors on our platform

• To process orders, payments, and deliveries

• To communicate important updates to vendors and customers

• To improve platform services and features

• To monitor and prevent fraud or unauthorized activity

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4. Information Sharing & Disclosure

We do not sell or share personal information with third parties for marketing purposes.

We may share information in these cases:

• With payment gateways (e.g., Razorpay) for transaction processing

• With logistics partners for delivery purposes

• To comply with legal obligations or law enforcement

• To protect the rights and safety of the company, vendors, or users

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5. Data Security

• We implement technical, administrative, and physical safeguards to protect your information.

• Access to sensitive data is restricted to authorized personnel only.

• Vendors and customers are responsible for keeping their login credentials secure.

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6. Cookies & Tracking

• Our platform uses cookies to enhance user experience and track platform performance.

• Users may disable cookies via their browser settings, but some features may not work properly.

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7. Data Retention

• We retain personal information as long as necessary for business operations, legal compliance, or dispute resolution.

• Users may request deletion of their personal data, subject to legal or contractual obligations.

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8. Vendor Confidentiality

• Vendor commission and private business agreements are strictly confidential and will never be disclosed publicly.

• Company ensures vendor information is used only for platform operations.

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9. Changes to Privacy Policy

• We may update this Privacy Policy periodically.

• Continued use of the platform constitutes acceptance of updated policy.

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10. Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, contact:

Email: support@thodalocal.com
Phone: +91 XXXXX XXXXX

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✅ Signature & Confirmation
By using Thoda Local platform, you agree to the collection, use, and protection of your personal data as outlined in this Privacy Policy.